UpnRun is a marketing service for local business owners. This page explains what we collect, why we need it, who we share it with, and what you can ask us to change. Plain words, no fine print games.
Last updated November 7, 2026
What we collect
We only ask for what a step actually needs. If a question does not help you get marketing running, we do not ask it.
Account details: your email, name, and a password you choose. We store passwords in a protected form that cannot be read back. If you sign in with Google, we get your Google name and email.
Business details: business name, industry, street address, city, state, ZIP, country, Google place ID, service areas, services, hours, your website address, and where your customer list lives.
Your setup answers, plus the plan, brand book, website, and landing pages you create in UpnRun.
Leads and bookings you add or import, and the customer list you bring in from a file or a connected system.
Messages you exchange with UpnRun, including chat with the coach.
Helper activity: which step you ran, whether it finished, and the text of the page you are working on while the helper is running.
Support requests you send us.
Technical details: login sessions, device and browser information, and cookies or local storage needed to keep you signed in and save your place.
Why we need it
We do not sell your personal information.
To run your account and keep you signed in.
To build your plan, brand book, website, and landing pages.
To guide you through setup one step at a time and save your place.
To show your results, leads, and next action.
To answer support requests and keep the service secure.
AI and your content
UpnRun sends the details you give us, such as your business name, services, city, and the words you write, to our AI provider, Anthropic, so it can draft your plan, your website text, and your answers. Anthropic processes that content to produce the result for you. We do not use your business content to train public AI models.
Please do not put medical records, payment card numbers, passwords, or other sensitive information into UpnRun. Keep clinical or financial records in the system you already use for them.
The UpnRun Helper
The UpnRun Helper is an optional Chrome extension. It only runs on the pages you approve: the business areas of Google, Meta, Bing, Apple, and Yelp, plus your UpnRun pages.
While a step is running it reads the text of that page so it can point at the right box, and it sends that text to UpnRun for guidance.
That page text is processed by our AI provider, Anthropic, which produces the guidance the helper shows you.
It never reads password fields or card details.
It never submits a final form, publishes anything, or spends money on its own.
It does not collect your browsing history outside the step you started.
You can stop it any time, and removing it from Chrome ends it for good.
Who we share it with
We do not sell your personal information.
Service providers that host the app, deliver our emails, and provide AI, under agreements to use your data only for us.
The marketing platforms you choose to connect, such as Google, Meta, or your customer system. They receive what you authorize when you connect.
Google receives address and city searches when you use address suggestions. We save the details you choose and confirm as your business address and service areas. Google's privacy policy and Maps terms apply to that search.
Anyone we must tell to follow the law, or in a business sale or reorganization, with notice to you first.
Other companies' pages
Once you are on a provider's own site, or once you connect an account, that company's privacy policy applies too. We are not responsible for how they handle your data.
How long we keep it
We keep your work while your account is open. If you close your account or ask us to delete your data, we remove it within 30 days, except anything we must keep for billing or legal reasons. Backups expire on a rolling schedule.
How we protect it
Traffic between your browser and UpnRun is encrypted.
Sign in is protected, and we support password resets and revocable access.
Your data is kept separate, so only you see your own account.
Staff access is limited to the people who need it to run the service.
Test mode lets you try actions without anything going out to the public.
Your choices
You can ask us to show you your data, fix it, export it, or delete it. You can stop the helper any time, disconnect a connected platform, or turn off emails. Email us at admin@upnrun.ai and we will handle it.
Who this is for
UpnRun is a business tool for adults. We do not market to or knowingly collect information from anyone under 18.
If this changes
We will update this page when our practices change and note the date at the top. If a change matters to how your data is handled, we will tell you in the app or by email.
Contact us
Questions, corrections, or a deletion request: email admin@upnrun.ai and tell us what you need. We answer as a person.
UpnRun is software that helps you run your own marketing. We are not your agency, your ad platform, or your legal or medical advisor. Advertising approval, listing visibility, and platform rules are decided by the platforms themselves.